Your privacy matters to us. Learn how we collect, use, and protect your personal information.
TNT Fly Tickets ("we", "us", "our") is a travel agency based in the United Kingdom. We operate the website tntflytickets.com and provide flight booking services by phone and online.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, or contact us. We are the data controller responsible for your personal data.
If you have any questions about this policy or how we handle your data, please contact us using the details in Section 12.
We collect the following categories of personal data:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, passport number, nationality | Provided by you |
| Contact Data | Email address, phone number, billing address | Provided by you |
| Booking Data | Flight details, travel dates, seat preferences, meal requests | Provided by you |
| Payment Data | Card type, last 4 digits, billing details (full card numbers are not stored) | Provided by you |
| Technical Data | IP address, browser type, device type, pages visited | Collected automatically |
| Communications Data | Emails, call recordings, chat logs | Generated through contact with us |
We do not collect any special category data (such as health, religion, or biometric data) unless strictly required and with your explicit consent.
We use your personal data for the following purposes:
Under UK GDPR, we process your personal data on the following legal grounds:
We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements.
After the applicable retention period, your data is securely deleted or anonymised.
Under UK GDPR, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Request deletion of your data where there is no lawful reason to keep it.
Ask us to pause processing of your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights, please contact us at info@tntflytickets.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it, including:
Our website may contain links to third-party websites, including airline websites and travel partners. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies before providing any personal data.
This Privacy Policy applies solely to information collected by TNT Fly Tickets through our website and services.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be published on this page with the updated date shown at the top.
We encourage you to review this page periodically. Where changes are significant, we may notify you by email or a prominent notice on our website.
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us:
You also have the right to complain to the UK's data protection authority: